Privacy Policy
Last updated: 3/20/2026
This Privacy Policy explains how Profound (“we”, “us”) collects, uses, and shares information when you use our website and mobile app (the “Services”).
Information we collect
- Account information: name, email, and authentication identifiers (e.g. Google Sign-In).
- Profile information: photo, bio, services/subjects, availability, and other information you choose to provide.
- Communications: messages you send through the app and support requests.
- Payment information: payments are processed by Stripe. We receive payment status and identifiers (e.g., payment intent IDs), but we do not store full card numbers.
- Usage and device data: app interactions, logs, and diagnostics to help us operate and improve the Services.
- Optional phone number: used for session coordination and notifications when provided.
How we use information
- Provide and maintain the Services (accounts, profiles, bookings, messaging).
- Process payments and prevent fraud.
- Enable session logistics (scheduling, reminders, and communication preferences).
- Improve safety, reliability, and user experience (debugging, analytics, and monitoring).
- Communicate with you about the Services and respond to support requests.
How we share information
We share information only as needed to provide the Services:
- With other users (e.g., tutors and students) as part of the booking and messaging experience, consistent with in-app visibility settings.
- With service providers that help us run the Services, such as Firebase (authentication, database, storage), Stripe (payments), and providers used for logging/monitoring and communications (e.g., SMS and video infrastructure).
- For legal reasons if required to comply with applicable law, enforce our terms, or protect rights and safety.
Data retention
We retain information for as long as necessary to provide the Services and for legitimate business purposes (such as security, compliance, and dispute resolution). You may request deletion of your account data subject to applicable laws and operational requirements.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure.
Your choices
- Update profile and notification preferences in the app.
- Opt out of non-essential communications (where applicable).
- Request access, correction, or deletion by contacting support.