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SMS Terms and Conditions

Last Updated: January 2025

SMS Messaging Program

By providing your phone number and opting in to receive text messages from Profound, you agree to these SMS Terms and Conditions. These terms supplement our main Terms of Service and Privacy Policy.

1. Program Description

Profound's SMS messaging program sends automated text message notifications to keep you informed about your bookings and account activity. This service is designed to enhance your experience by providing timely updates directly to your mobile device.

2. Consent to Receive Messages

2.1 Express Written Consent

By checking the SMS consent box during registration or in your account settings, you provide your express written consent to receive automated text messages from Profound at the phone number you provided.

2.2 Not a Condition of Purchase

Consenting to receive SMS messages is not a condition of purchasing any goods or services from Profound. However, opting out may affect your ability to receive important booking updates and reminders.

2.3 Types of Messages

You will receive the following types of messages:

3. Message Frequency

Message frequency varies based on your activity on the platform:

4. Message and Data Rates

Important: Message and data rates may apply to text messages you receive from Profound. These charges are determined by your mobile carrier and are your responsibility. Profound is not responsible for any charges incurred from your mobile carrier.

5. Supported Carriers

Our SMS service is supported by major U.S. mobile carriers, including but not limited to:

Carriers are not liable for delayed or undelivered messages.

6. How to Opt Out

Stop Receiving Messages

You can opt out of SMS notifications at any time using any of these methods:

Method 1: Text Command

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from Profound

Method 2: Account Settings

Navigate to Account → Settings → Notifications and toggle off SMS notifications

Method 3: Contact Us

Email support@getprofound.net with your phone number and request to opt out

6.1 Confirmation

After opting out, you will receive one final confirmation message stating that you have been unsubscribed from Profound SMS notifications.

6.2 Opting Back In

If you opt out and later wish to receive SMS notifications again, you can:

7. Help and Support

Reply HELP to any message for assistance

You will receive a response with:

Additional Support Channels:

8. Privacy and Data Protection

Your phone number and SMS message data are protected in accordance with our Privacy Policy. Key points:

See our Privacy Policy for complete details.

9. Delivery and Reliability

9.1 No Guarantee of Delivery

While we strive for reliable delivery, we cannot guarantee that all messages will be delivered. Messages may be delayed or not delivered due to:

9.2 Alternative Notifications

You will also receive email notifications for all important updates. We recommend enabling both SMS and email notifications for maximum reliability.

10. Prohibited Uses

You agree not to:

11. Changes to SMS Program

We reserve the right to modify or terminate the SMS program at any time. Changes may include:

We will provide notice of material changes via SMS or email.

12. Liability Limitations

Disclaimer: Profound, its service providers (including Twilio), and mobile carriers are not liable for:

13. International Users

Our SMS service is currently available only for U.S. and Canadian phone numbers. International SMS rates may apply for users with international numbers. Some features may not be available outside the United States.

14. Compliance

Our SMS program complies with:

15. Contact Information

For questions about our SMS program, contact us:

Effective Date: These SMS Terms and Conditions are effective as of January 1, 2025.

Consent: By opting in to receive SMS messages, you acknowledge that you have read, understood, and agree to these SMS Terms and Conditions.