Joining Video Sessions
Learn how to join, use, and get the most out of your video tutoring sessions.
Before Your Session
Prepare for a smooth video experience:
Check Your Internet
Use a stable WiFi or wired connection for best quality
Test Your Camera & Mic
Make sure your webcam and microphone work properly
Find a Quiet Space
Minimize background noise and distractions
Have Materials Ready
Prepare any notes, questions, or files you want to discuss
Joining the Call
When it's time for your session:
- 1Open the app and go to Bookings
- 2Find your confirmed session
- 3Tap "Join Session" when it becomes available (usually 5 minutes before start)
- 4Allow camera and microphone access when prompted
Video Controls
During your session, you have these controls:
Mute/Unmute
Toggle your microphone on or off
Camera On/Off
Toggle your camera on or off
Screen Share
Share your screen with the tutor
Chat
Send text messages during the call
Troubleshooting
Common issues and solutions:
Microphone Not Working
- • Check that your mic is not muted in the app
- • Verify browser/app has microphone permission
- • Try selecting a different microphone in settings
Camera Not Working
- • Ensure camera is not being used by another app
- • Check that camera permission is granted
- • Try refreshing the page or restarting the app
Poor Video Quality
- • Move closer to your WiFi router
- • Close other apps using bandwidth
- • Try turning off your camera if connection is poor
Session Tips
- • Join a few minutes early to test your setup
- • Use headphones for better audio quality
- • Face a light source for better video quality
- • Mute yourself when not speaking in group sessions